How can I request a copy of the personal data jagohoki holds about me?

Log in, go to Account Settings and select 'My Data', then choose 'Download My Data'. Alternatively, email support@jagohoki.app from your registered address. We will prepare and send your data package within five working days of verifying your identity.

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How jagohoki Protects Your Personal Data

At jagohoki, we are transparent about every piece of personal data we collect from you and the exact reasons we collect it.

Data encrypted at rest and in transitNo sale of personal data to third partiesTouch 'n Go, GrabPay, Boost dan FPX transaction data handled separatelyMalaysian data protection standards appliedYour right to request data deletion

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What Data We Collect and Why

jagohoki Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, contact number and payment identifiers associated with Touch 'n Go, GrabPay, Boost dan FPX or FPX bank transfers. We also log device type, IP address and session timestamps to protect your account from

1
unauthorised access. This data is processed solely to operate your account, verify transactions and respond to your support requests. We do not use your data for unsolicited marketing without your explicit consent. Our data practices are shaped around Malaysian privacy requirements, and access to certain features
2
depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to request a copy of your personal data, or need to ask us to…

HOW WE HANDLE YOUR DATA

Our Data Handling and Security Practices

We apply consistent security controls to every account on jagohoki.app, from the moment you register to the moment you close your account.

Data Encryption

All data transmitted between your device and jagohoki.app uses TLS 1.2 or higher. Stored account data is encrypted using AES-256 so that even in the unlikely event of a server incident, your raw data remains unreadable.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can manage or refuse non-essential cookies through the cookie banner on your first visit or via browser settings at any time.

Account Security

Every login is checked against your registered device and location. Unusual access attempts — such as a login from a new city like Kuala Lumpur on an unrecognised device — trigger an email verification step before access is granted.

Data Retention

We retain your account data for as long as your account remains active and for a period after closure as required by applicable financial record-keeping rules. Once that period ends, your personal data is permanently deleted from our systems.

Third-Party Sharing

We share payment reference data only with the payment processor you chose — Touch 'n Go, GrabPay, Boost or FPX — solely to complete your transaction. We do not sell, rent or trade your personal data to any advertising network or data broker.

Your Rights and How to Exercise Them

You may request a full copy of your data, correct inaccurate records, or ask us to erase your account data. Submit your request through the in-app form or by emailing [email protected] and we will confirm receipt within 24 hours.

Frequently Asked Questions About Our Privacy Policy

These questions cover the data rights and privacy concerns we hear most often. If your question is not listed here, reach out to our privacy team through live chat or email and we will respond within three working days.

We collect your name, email address, phone number and any payment identifiers linked to Touch 'n Go, GrabPay, Boost or FPX. We also log your IP address and device type to keep your account secure from unauthorised access.

We share payment reference data only with the processor you selected — Touch 'n Go, GrabPay, Boost or FPX — strictly to complete your transaction. No personal data is sold or passed to advertising networks or data brokers under any circumstances.

After account closure, we retain transaction and identity records for the period required by applicable financial regulations. Once that retention window expires, all personal data linked to your account is permanently and irreversibly deleted from our servers.

Log in, go to Account Settings and select 'My Data', then choose 'Download My Data'. Alternatively, email [email protected] from your registered address. We will prepare and send your data package within five working days of verifying your identity.

Yes. Submit a deletion request through the in-app form under Account Settings or email our privacy team. We will process the request after identity verification and confirm deletion in writing, subject to any mandatory retention obligations under Malaysian law.

We use essential cookies to maintain your login session and optional analytics cookies to monitor page performance. You can accept or decline non-essential cookies via the banner on your first visit, or adjust preferences any time in your browser settings.

Contact us immediately through live chat on jagohoki.app or email [email protected]. We will lock the account, investigate the access logs and notify you of our findings within 48 hours, in line with our account security procedures.

How jagohoki Protects Your Personal Data

Reach Our Privacy Team Directly

Our Data Handling and Security Practices

Data Encryption

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Your Rights and How to Exercise Them

Frequently Asked Questions About Our Privacy Policy

01 What personal data does jagohoki collect when I open an account?

02 Does jagohoki share my data with third parties?

03 How long does jagohoki keep my data after I close my account?

04 How can I request a copy of the personal data jagohoki holds about me?

05 Can I ask jagohoki to delete my personal data?

06 How does jagohoki use cookies and can I turn them off?

07 What should I do if I suspect my jagohoki account data has been accessed without my permission?

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